Returns & Refunds

Last Updated: 19 July 2026

We want you to feel completely confident ordering from Rabeha Studio. This policy explains when we replace or refund products, and how to make a claim.

1. Damaged, Defective, or Wrong Items

If your order arrives damaged, leaking, defective, or you received the wrong item, contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We will send a free replacement, or refund you in full if a replacement is not available. Return courier costs for our mistakes are on us.

2. Opened Products

Because skincare is a hygiene-sensitive product, we cannot accept returns or exchanges of opened or used products, unless the product itself is defective. Please review the product description and ingredient information before ordering, and patch-test every new product.

3. Change of Mind

Unopened products in their original sealed packaging can be returned within 7 days of delivery for a refund of the product price. Return courier charges for change-of-mind returns are the customer's responsibility, and original shipping charges are non-refundable.

4. How Refunds Are Paid

Since orders are Cash on Delivery, approved refunds are paid by bank transfer, JazzCash, or Easypaisa to the account you nominate, within 7 business days of us receiving and inspecting the returned item.

5. How to Make a Claim

Email care@rabehastudio.com or message us on WhatsApp at +92 321 4864682 with your order number. We reply within 1 business day.

Nothing in this policy limits your rights under applicable consumer protection laws in Pakistan.